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Old 01-29-2014, 06:13 AM
zatara55 zatara55 is offline
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Join Date: Mar 2011
Posts: 16
Default Black screen

When I load the game I just get a black screen with a small blue square in the left corner. How do I fix this?
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Old 01-29-2014, 05:56 PM
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Yamah Yamah is offline
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Posts: 1,130
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Quote:
Originally Posted by zatara55 View Post
When I load the game I just get a black screen with a small blue square in the left corner. How do I fix this?

Please send a dxdiag to Support at hcosupport@icarusstudios.com.

To obtain a dxdiag, follow the instructions below:

1: Click Start
2a: (Win XP) Click Run
2b: (Vista, Win7) Click in the Search bar
3: Type "dxdiag" without quotes
4: Hit Enter- the DirectX Diagnostic Tool should pop up
5: Wait for the bar in the lower left to fill
6: Click "Save All Information" in the lower right
7: Save the file somewhere you can find it
8: Attach the file to your email to Support.
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