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Old 03-07-2014, 11:50 PM
Cobaltmaster Cobaltmaster is offline
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Join Date: Mar 2014
Posts: 1
Exclamation I'm getting a square box.

All I get when I launch from the client and All I get is a small grey square in the upper left corner. Please Help!
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  #2  
Old 03-08-2014, 01:21 AM
Yamah's Avatar
Yamah Yamah is offline
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Join Date: Jun 2011
Posts: 1,130
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Quote:
Originally Posted by Cobaltmaster View Post
All I get when I launch from the client and All I get is a small grey square in the upper left corner. Please Help!
Hello,

It sounds as if you have a graphic issue. Please send a dxdiag to hcosupport@icarusstudios.com so our Support Team can have a look.

To obtain a dxdiag folllow the steps below:

1: Click Start
2a: (Win XP) Click Run
2b: (Vista, Win7) Click in the Search bar
3: Type "dxdiag" without quotes
4: Hit Enter- the DirectX Diagnostic Tool should pop up
5: Wait for the bar in the lower left to fill
6: Click "Save All Information" in the lower right
7: Save the file somewhere you can find it
8: Attach the file to your email to Support

In the meantime I suggest you go into the Options that are located in the HeroClix Online game launcher and turn off Shadows, Anti-Alias and Anisotrophy, turn the texture quality down to "Low" and run the game in a window along with changing the window size. Usually, users are able to play after they have made the above changes, but we cannot guarantee doing any/all of these suggestions will resolve the issue.

Yamah

HeroClix Online Team
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