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Old 05-04-2012, 09:51 PM
Yamah's Avatar
Yamah Yamah is offline
HeroClix Online Team Member
Join Date: Jun 2011
Posts: 1,130
Default RESOLVED: Tournaments Temporarily Suspended 5/4/2012

Tournaments have been temporarily suspended while we investigate a serious issue.

Feel free to play casual matches.

Players encountering the "blue sky" issue when entering a match are encouraged to hit Escape to quit the match and start it over again.

Keep your eyes on the forums for updates!

Thank you for your patience!

The HeroClix Online Team
Old 05-08-2012, 03:18 PM
Skydvr Skydvr is offline
HeroClix Online Team Member
Join Date: May 2011
Posts: 44
Default Tournaments resume 5/8/12

We are restoring tournaments to operation today 5/8/12.

Please let us know if anything out-of-the ordinary occurs. The fixes we have in place should resolve the most serious issues we saw from the weekend, but there is still a likelihood of some players running into what they consider to be a "blue sky" issue.

We will handle any and all problems with tournaments through the usual channels. Please report all relevant bugs using the in-game bug reporting interface, and let your friendly GM's know if you run into any customer service issues.

We are still working on more long-term stability improvements for matches and tournaments, but we believe these short-term fixes should, at the very least, improve the success rate for matches starting and tournaments proceeding as planned.
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