HeroClix Online Forums

Go Back   HeroClix Online Forums > Main Category > Getting Started

Reply
 
Thread Tools Display Modes
  #61  
Old 10-11-2011, 06:06 PM
rathersurf rathersurf is offline
Junior Member
 
Join Date: Oct 2011
Location: Northern California
Posts: 2
Default

Sorry for the late response.
I found out it was the computer I was using. I have a Mac and am using a work computer and my wife's computer and the download worked perfectly there.
So now I just need some playing time to learn how to play.
Thanks for your help Yamah
__________________
practice peace
Reply With Quote
  #62  
Old 12-19-2011, 06:34 PM
Ben' Ben' is offline
Junior Member
 
Join Date: May 2011
Posts: 1
Default

Hi.
Where can I find my Guest Pass?

Thank you.
Reply With Quote
  #63  
Old 12-19-2011, 08:07 PM
Faxan Faxan is offline
Senior Member
 
Join Date: Jun 2011
Posts: 185
Default

Quote:
Originally Posted by Ben' View Post
Hi.
Where can I find my Guest Pass?

Thank you.
Hey Ben',

The Product Key, which is what is required to create an account, is located in the email you receive from us after you make your purchase. If you did not receive the email then please send an email to hcosupport@icarusstudios.com and we'll get the information sent to you again.

Please visit our User Account page here to create your account.
Reply With Quote
  #64  
Old 02-17-2012, 02:59 AM
mountaindood mountaindood is offline
Junior Member
 
Join Date: Mar 2011
Location: Pennsylvania
Posts: 1
Default

Quote:
Originally Posted by Yamah View Post
rathersurf,

Make sure that HCUpdater.exe and Frontend.exe (located in your HeroClix directory) are added to the exceptions list for both your firewall and anti-virus software. If this doesn't solve the issue, try disabling the program only long enough to see if the results change. If this doesn't help, try closing down all other applications like Instant Messaging, Voice over IP, active virus scanners in case they are causing interference.

If you continue to experience issues, please send a report of everything you've tried along with a DXDiag, Ping Test and Tracert to hcosupport@icarusstudios.com for further assistance.

To attach the ping/tracert, take a screen shot of it and attach it to your email.

Ping test:
1. On your desktop > go to START
2. Click RUN
3. Type: CMD
4. Type: ping hco.heroclix.com
5. Press ENTER, once this is complete you will see another command line

Trace route Test:
1. On the next command line Type: tracert hco.heroclix.com
2. Press Enter


To get a complete dxdiag, press the Windows key and R on your keyboard at the same time.

Type in dxdiag.

At the bottom of the DirectX Diagnostic Tool, click on Save all Information.

Save to your desktop and attach to your email to support.


Yamah

The HeroClix Online Team
Adding exemptions to my firewall fixed my issue. (constantly updating and telling me I didn't have enough space)
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:00 AM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.