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Old 10-11-2011, 06:06 PM
rathersurf rathersurf is offline
Junior Member
Join Date: Oct 2011
Location: Northern California
Posts: 2

Sorry for the late response.
I found out it was the computer I was using. I have a Mac and am using a work computer and my wife's computer and the download worked perfectly there.
So now I just need some playing time to learn how to play.
Thanks for your help Yamah
practice peace
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Old 12-19-2011, 06:34 PM
Ben' Ben' is offline
Junior Member
Join Date: May 2011
Posts: 1

Where can I find my Guest Pass?

Thank you.
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Old 12-19-2011, 08:07 PM
Faxan Faxan is offline
Senior Member
Join Date: Jun 2011
Posts: 185

Originally Posted by Ben' View Post
Where can I find my Guest Pass?

Thank you.
Hey Ben',

The Product Key, which is what is required to create an account, is located in the email you receive from us after you make your purchase. If you did not receive the email then please send an email to hcosupport@icarusstudios.com and we'll get the information sent to you again.

Please visit our User Account page here to create your account.
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Old 02-17-2012, 02:59 AM
mountaindood mountaindood is offline
Junior Member
Join Date: Mar 2011
Location: Pennsylvania
Posts: 1

Originally Posted by Yamah View Post

Make sure that HCUpdater.exe and Frontend.exe (located in your HeroClix directory) are added to the exceptions list for both your firewall and anti-virus software. If this doesn't solve the issue, try disabling the program only long enough to see if the results change. If this doesn't help, try closing down all other applications like Instant Messaging, Voice over IP, active virus scanners in case they are causing interference.

If you continue to experience issues, please send a report of everything you've tried along with a DXDiag, Ping Test and Tracert to hcosupport@icarusstudios.com for further assistance.

To attach the ping/tracert, take a screen shot of it and attach it to your email.

Ping test:
1. On your desktop > go to START
2. Click RUN
3. Type: CMD
4. Type: ping hco.heroclix.com
5. Press ENTER, once this is complete you will see another command line

Trace route Test:
1. On the next command line Type: tracert hco.heroclix.com
2. Press Enter

To get a complete dxdiag, press the Windows key and R on your keyboard at the same time.

Type in dxdiag.

At the bottom of the DirectX Diagnostic Tool, click on Save all Information.

Save to your desktop and attach to your email to support.


The HeroClix Online Team
Adding exemptions to my firewall fixed my issue. (constantly updating and telling me I didn't have enough space)
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